PAUL FRENZ Use guide
■ Membership registration guide
① We, PAUL FRENZ basically operate on membership.
■ How to order products
There are 6 major steps to ordering products from PAUL FRENZ
① Search products
② Add to shopping bag
③ Member ID Login or Non-Member Order
④ Fill in order form
⑤ Select payment method and pay
⑥ Order success screen (order number)
⑦ In case of non-member order, please make note of the order number and authorization number (for credit card payment) in Step 6.
■ Order confirmation
If you place an order at PAUL FRENZ, you can check how your order is being processed through order / shipping confirmation. If you are a member, please click on order / shipping confirmation on the member page.
■ Secure fee payment system
We, PAUL FRENZ support the following payment methods:
- Credit card payment (VISA Card, MASTER Card, JCB Card, AMEX Card)
- Aliypay, tenpay, unionpay
■ Delivery period & Delivery method
- In the case of international shipping, it differs depending on the type of product, weight (including box weight), and quantity.
- Please note that the delivery date of this product may take 5 ~ 10 business days after your order and it may take more time due to the nature of international shipping.
- Since it proceeds to delivery immediately after payment, if you want to exchange or cancel before delivery, please contact the seller.
- Duties and taxes are the responsibility of the recipient and the company is not responsible. In this regard, costs such as shipping fees will be deducted from the refund amount.
■ Order cancellation, exchange and refund
PAUL FRENZ complies with all applicable laws and regulations for the protection of consumers.
Please proceed after contacting our customer center for cancellation, exchange, or return made after your payment.
- Goods withdrawal period is within 7 days from the date of receipt of the goods.
- For exchange, and return due to customer’s change of mind, the customer must pay shipping.
(Except for defect of product and delivery error)
- However, please note that in the following cases, it will not be returned or exchanged even within 7 days after receipt of the item.
* If the value of the product is damaged due to removal of product tag, opening and loss or damage of goods box.
* In the case of shoes, if they were worn outdoors or have signs of use.
* Handmade shoes of individual order made items (heel height, foot width, size change)
* Some of the special offer products cannot be exchanged or returned, so please refer to the product details of each product.